Frequently asked questions
About Early Check-in
If the hotel or your room type is full, we may be unable to guarantee your request. However, it is possible to store your luggage until your room becomes available. In order to guarantee the early check-in, an extra night reservation with the daily room charge is required.
・ Storage is available free of charge before and after check-in/out time.
・ We are able to keep your parcel until the date of check-in.
・ If you send a parcel, please write reservation name and arrival date.
・ Please note, we are not able to pay the fee for your parcel instead of you.
・ We are able to send your luggage to other hotels with charge.
1-7-12 Marunouchi Chiyoda Tokyo Japan
Hotel Metropolitan Tokyo Marunouchi
One child per one bed up to 12 years old may stay free of charge as sharing a bed with an adult. a baby cot available for 0 year old child upon request free of charge. Breakfast for child up to 3 years old free of charge, from 4 to 12 years old breakfast charge is 1,300 JPY per child.
Smoking including electric cigarettes is not permitted in a non-smoking room and hotel facility except smoking space and smoking guest room.
Please use the designated smoking space provided or contact hotel staff to request for smoking room in advance.
For HALAL tourism
・ Food ingredients are indicated in restaurant menu.
・ Vegetarian dishes are available if requested in advance.
・ Pork free dishes are available if requested in advance.
・ Items for prayer (Matt and Qibla compass)available if requested in advance.
・ No alcohol in all guest rooms.
・ There is no prayer room inside hotel.